Privacy Policy

Effective Date: 6 November 2024

At [Your Company Name] (“we,” “us,” “our”), we are committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, including bereavement care services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal Identification Information: Name, email address, phone number, and other identifiers.
Service-Related Information: Information about your preferences for our services.
Payment Information: Credit card or bank details when paying for services.
Communication Data: Emails, phone conversations, and other interactions with us.
Technical Data: IP address, browser type, and browsing behaviour on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and personalize our services offered.
To communicate with you about your requests, inquiries, and service updates.
To process payments and transactions securely.
To comply with legal obligations and regulatory requirements.
To improve our services, including customer support and website functionality.
To send you promotional materials or newsletters, if you have opted-in to receive them.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

Encryption of sensitive data, such as payment information.
Secure servers and restricted access to personal information.
Regular reviews of our data collection and storage practices.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers: We may share information with trusted third parties who assist us in operating our business, such as payment processors or IT service providers.
Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by government or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or other business transaction, your personal information may be transferred to the new owners as part of the process.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal data held by us.
Correction: You can request correction of any inaccuracies in your personal information.
Deletion: You can request that we delete your personal data, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving promotional communications from us at any time.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Cookies

We may use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Zenbox Catalyst Pte Ltd
hello@zenboxcatalyst.com.sg